UXSense Terms of Service

Last updated: August 1, 2026 · Under final legal review — the substance below reflects how the service actually operates.

These Terms of Service ("Terms") govern access to and use of the UXSense platform, including the UXSense web application, the UXSense recorder snippet, the UXSense GitHub App, the @uxsense/stamp build plugin, APIs, and related services (together, the "Service"), operated by Hashbrown Interactive Inc., a corporation under the Canada Business Corporations Act, doing business as UXSense ("UXSense", "we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and, if applicable, the organization you represent ("Customer", "you").

1. The Service

UXSense provides behavioral release intelligence for software teams:

• Drift analyzes pull requests against behavioral data derived from recorded product sessions ("Behavioral Load Map") and posts results to your source-code repositories.
• Releases generates Release Impact Reports describing how deployments affected real user behavior, computed from recorded sessions.

The Service analyzes session data that you collect from your own applications, either through the UXSense recorder or through third-party tools you connect (e.g. PostHog, Sentry).

2. Accounts and organizations

You must provide accurate account information and keep credentials secure. You are responsible for all activity under your account. Workspaces belong to an organization; the organization owner controls billing, connections, and deletion. You must be at least 18 and able to form a binding contract.

3. Your responsibilities for recorded data

The Service processes session recordings of your end users. You are the data controller for that data; UXSense processes it on your behalf (see the Privacy Policy and, where applicable, the Data Processing Addendum). You agree that you will:

• provide any legally required notices to, and obtain any legally required consents from, your end users before deploying the recorder or connecting a session-replay source;
• maintain a privacy policy that accurately discloses your use of session recording and analytics processors, including UXSense;
• not use the Service to collect data from applications directed primarily at children where prohibited by applicable law;
• configure masking/exclusion where your application displays regulated data (see §4).

4. Sensitive data

The UXSense recorder is designed not to capture typed form values. You must not intentionally use the Service to collect passwords, payment card numbers, government identifiers, or protected health information. The Service is not intended to be used in a manner subject to HIPAA or PCI-DSS scope, and you agree not to submit data that would make it so without a separate written agreement.

5. Plans, billing, and seats

• Free tiers. Drift Free (up to 3 seats) and the first Release Impact Report are free. Free tiers are ongoing offerings, not time-limited trials; we may change their limits prospectively (§14).
• Drift Team is billed per seat. A seat is a distinct source-control identity whose pull request received a Drift check during the billing period. Automated ("bot") identities are not billed. Seats are computed from actual usage at the end of each billing period; mid-period additions may be prorated. Checks are not metered on any plan.
• Releases plans are flat-rate subscriptions with report and workspace limits as described at the point of purchase.
• Bundles are flat-rate subscriptions covering both products with a stated seat allowance.
• Fees are charged in advance (except seat true-ups) via our payment processor, Stripe. Prices exclude taxes; you are responsible for applicable taxes. Fees are non-refundable except where required by law.
• You may cancel any subscription at any time via the billing portal; cancellation takes effect at the end of the current billing period.
• We may change pricing with at least 30 days' notice; changes apply from your next billing period.

6. Customer content and licenses

You retain all rights to your data, including session recordings, source code metadata, build manifests, and repository content ("Customer Content"). You grant UXSense a limited license to host, process, and display Customer Content solely to provide and improve the Service. We do not use Customer Content to train generalized machine-learning models. Reports and check results generated for you are yours; the underlying models, software, and aggregate operational telemetry are ours.

7. Acceptable use

You will not: (a) resell or provide the Service to third parties as a service bureau without our written consent; (b) reverse engineer the Service except as permitted by law; (c) interfere with or circumvent usage limits, sampling, rate limits, or billing; (d) use the Service to violate law or third-party rights, including privacy rights; (e) upload malicious code or attempt unauthorized access.

8. Third-party services

The Service interoperates with third-party services you connect (GitHub, PostHog, Sentry, Vercel, Render, Slack). Your use of those services is governed by their terms. We are not responsible for third-party services, and disconnecting them may reduce functionality.

9. Retention and deletion

Session recordings are retained according to your plan (e.g. 30 days on free tiers, 90 days on paid tiers, unless otherwise agreed) and then deleted. Derived aggregates (e.g. the Behavioral Load Map, reports) persist beyond raw-session deletion. Deleting a project deletes its releases, reports, integrations, and member access; deletion is irreversible. On termination we will delete Customer Content within 60 days, except as required for legal compliance or backups on fixed rotation.

10. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms. This does not restrict disclosures required by law, provided notice is given where lawful.

11. Warranties and disclaimers

The Service is provided "as is". We do not warrant that the Service will be uninterrupted or error-free, or that reports, checks, predictions, or recommendations are accurate or complete. Drift verdicts and Release Impact Reports are analytical aids, not guarantees; you remain responsible for your own release decisions. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data; (b) each party's aggregate liability under these Terms is capped at the amounts paid or payable by you to UXSense in the 12 months preceding the claim (or US$100 if you are on free tiers only). Nothing limits liability for willful misconduct, fraud, or either party's indemnification obligations for third-party IP claims, or any liability that cannot be limited by law.

13. Indemnification

You will defend and indemnify UXSense against third-party claims arising from Customer Content, your applications, or your failure to obtain end-user notices/consents required by §3. UXSense will defend and indemnify you against third-party claims that the Service, as provided, infringes their intellectual property rights, with customary exclusions and remedies (modify, replace, or refund prepaid unused fees).

14. Changes; termination

We may modify these Terms with at least 14 days' notice for material changes (email or in-app); continued use after the effective date is acceptance. Either party may terminate for material breach uncured 30 days after notice. We may suspend the Service immediately for security, abuse, or non-payment (after dunning). Sections 6, and 9–13 survive termination.

15. General

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, excluding conflicts rules; exclusive venue is the courts of British Columbia. These Terms plus the Privacy Policy and any DPA are the entire agreement and supersede prior discussions. Neither party may assign except to a successor in a merger or asset sale. Notices to UXSense: hello@uxsense.ai; notices to you: your account email.

Questions: hello@uxsense.ai